All our boilers are Combi Boilers (exept flat 1, 18), they do not use storage, they just heat the water as it is needed. As long as the timer is set correctly you should be able to get hot water whenever you need.

Set the water temperature on the boiler to HIGH. If you want the water cooler turn on the cold water tap on the sink or bath

To get the hottest water dont turn the hot tap FULL on, the reason being that the boiler is heating the water as it passes through, so less water = hotter water.

We have a few secure lock up garages for rent to tenants at £60 per month.

You can also park on Gambier Terrace within the areas designated as part of the Liverpool City Council Residents Parking Scheme. However you will need to get (free) Residents Parking tickets to put on your windscreen.

You can only apply once you have started your Tenancy.

You can get the forms here.

http://www.liverpool.gov.uk/parking-travel-and-roads/parking-and-permits/residents-parking-permits/

WHAT GOES IN THE BINS?

PLEASE SORT YOUR WASTE ACCORDING TO INFO BELOW AND PUT IT OUT FOR COLLECTION ON WEDNESDAY EVENING

JOHN IS EMPLOYED TO PUT THE BINS OUT FOR EMPTYING BY THE COUNCIL AND TO BRING THEM BACK IN

THEY WILL NOT EMPTY IF YOU DO NOT COMPLY

MOST IMPORTANT DO NOT LEAVE WASTE FOOD EXPOSE AS THIS ATTRACTS RATS AND MICE

Purple bin

q Household and food waste

q Plastic bags, cling film & food trays

q Metal objects, shredded paper or polystyrene

q Milk and juice cartons

q Food or liquids

q Hard backed catalogues

q Yoghurt pots

q Envelopes with windows

Blue bin - recycle

q Glass - remove lids from jars and bottles

q Cans - do not crush

q Paper, magazines, newspapers, catalogues, phone directories

q Wrapping paper - remove sellotape

q Cardboard food boxes and egg cartons - flattened

q Toilet & kitchen roll inner cardboard

q Plastic drinks bottles, shampoo bottles, washing up liquid bottles

The Council will not empty blue bins which contain the following:

o Plastic bags, cling film, plastic pots, food trays

o Metal objects, shredded paper, polystyrene

o Milk and juice cartons, food or liquids

o Hard backed catalogues

o Envelopes with windows

o Textiles - use your local recycling bank

Green bin

q Cut flowers

q Grass cuttings, hedge clippings, dead plants and weeds

q Shrub prunings i.e. woody waste

The Council will not empty green bins which contain the following:

Stone, concrete, timber or builder’s waste

Glass, plastic, metal, paper or cardboard

Plant pots, soil or turf

Household rubbish and food waste

TENANTS - PLEASE SORT YOUR RUBBISH ACCORDINGLY

To get rid of Large waste items contact LCC Bulky Bob to arrange free collection https://liverpool.gov.uk/bins-and-recycling/bulky-item-collection/

First, check to see if either the smoke or heat sensor in your flat is flashing.

If yes, but there is no fire in your Flat, go to Fire Alarm Control Board in the ENTRANCE LOBBY OF HOUSE 19, & turn off as instructed. (Dan will give you the code for the key box which is in the cupboard below the ALARM PANEL).

If there is a FIRE in your Flat, which you cannot extinguish using the extinguisher or fire blanket in the Flat – Leave your flat and assemble in the Gardens in front of Gambier Terrace.

If the fire is in your flat close all windows & doors if practical, GET OUT FAST, and then call 999.

If NO and the Fire Alarm has been set off by Fire in another Flat them, GET OUT FAST, and then call 999.

Please report any false fire alarms in the Fire Safety Diary next to the Fire Alarm Control Board in the entrance hall of House 19.

Please be aware of fire danger if you smoke, light candles, put too many plugs on one electrical adapter, or have faulty electrical appliances.

If you discover damp or mould let us know and please follow these guidelines.

Damp occurs when warm moist air comes into contact with a cold surface, water is formed which damages the surface and causes mould. Spores grow when there is a combination of water and organic material (dirt & grease).

1. Do not dry clothes on the radiator as this will make more condensation.

2. Bedroom – open window at night, a little gap will do.

3. Bathroom – ensure full use of extractor fan &/or open window. Dry wet areas after use, using a squeegie.

4. Kitchen – ensure full use of extractor fan, cover pans when boiling.

5. Windows – wipe away condensation if it forms.

6. Maintain a low level of Heating 10 – 16 degrees centigrade throughout the Flat.

7. If mould appears remove it using mould killer, or a mild bleach solution.

Yes.

First remember the house are 200 years old!

We have done our best to reduce sound but the original wooden floors will always allow some sound to carry.

The Floors in all flats have been constructed using the highest sound and thermal insulation that was available at the time of refurbishment, Fermacell Acoustic Insulation system which:

• • severely limits “striking sound” – caused by people walking or hitting the floor.

  • stops sound traveling sideways into the walls and then down to the flat below.

  • severely limits airborne sound from traveling downwards.

  • It gives 90 minutes fire protection to the flat below from fire above.

  • provides thermal insulation

HOWEVER The system fails if tenants fix loudspeakers to the walls or allow them to touch the walls, because the walls themselves act as loudspeakers.

How should we clean the PVC shower walls in bathrooms

• always dry off or Squeegee after use

• washed down regularly (weekly ideally).

• To wash use soap & water or mild detergent. A regular wash down with a commercial, non abrasive bathroom cleaner should be OK depending on how much the shower is in use. Make sure you rinse the surface after cleaning.

• DO NOT USE abrasive cleaner, nor a rough edge scourer / sponge

Stop and think - not down the sink

Fat, oil and grease cause major problems to drains and sewers. When they are disposed of down kitchen sinks or drains they cause blockages.

Plates, pots, trays and utensils should be scraped and dry wiped with a disposable kitchen towel prior to putting them in the sink or dishwasher and the scrapings placed in the bin.

All kitchen sinks should have a strainer for placing in the plughole to prevent waste food from going down the drain. Waste food collected in the strainer should be placed in the rubbish bin.

Waste oil comes from sources such as deep fat fryers, woks, frying pans and baking trays. Waste oil and fat should be placed in an airtight container e.g. empty juice carton, to prevent odours and rats and disposed of in the rubbish bin.

Checklist for managing fat, oil and grease in your kitchen

DO’s

Do wipe and scrape plates, pans and utensils before washing (and put the waste into the bin).

Do collect waste oil in a suitable secure container.

Do use strainers in sink plug holes (and empty contents into the bin).

DON’Ts

Do not put cooking oil, fat or grease down the sink.

Do not pour waste oil, fat or grease down the drain.

Do not put food scrapings into the sink (place in the rubbish bin).

Do not pour boiling hot water down the sink to try to dissolve fat and grease. It does not work!

The above simple guidelines will significantly help to maintain free flowing

water both within the drains of the premises and in the sewerage system.

Your deposit is limited to FIVE weeks equivalent rent, as required by the law introduced in JUNE 2019.

It is insured by the Government recognised MYDEPOSITS, deposit protection scheme.

When your tenancy starts you receive a Deposit Insurance Certificate and an Information sheet.

We rapidly refund your deposit following this procedure:

• 1. At check-out we check the Flat against the Inventory.

  2. If there is damage for which deductions are due, we will agree those deductions with you before refunding your deposit. We expect reasonable wear and tear - only specific damage would be deducted against your deposit.

  3. You should ensure that all light bulbs are functioning, that the shower curtain has been replaced and that the grease and carbon filters have been replaced. If not we will replace them and deduct £5 for each light bulb (including inside oven, extractor hood and fridge), £10 shower curtain, £13 carbon filter, £5 grease filter.

  4. The Flat has to be returned in its original condition of cleanliness, which means that all surfaces have to be cleaned, including windows, vertical blinds machine washed, curtains dry cleaned, carpets chemically cleaned, inside washing machine, inside fridge, inside all cupboards, oven, hob etc etc. Usually tenants do not leave the Flat in this condition and we arrange a professional clean and we deduct the cost of the professional clean from the deposit (this is in your contract).

  5. We deduct the cleaning invoice amounts only, there is no additional administration charge.

HOW TENANTS CAN MAKE A COMPLAINT Telephone •email•letter • text message •in person

We will resolve any Tenant dissatisfaction or complaint as quickly as possible within a simple 3 level framework: Nip it in the Bud, Right First Time, and Very Sensitive.

1. ‘Nip it in the Bud’ (Informal) - If a Tenant is unhappy with the service they have received they should contact our Property Manager to express their initial dissatisfaction. They will investigate the complaint and try to resolve the issue to the Tenant’s satisfaction within 5 working days.

2. If the Tenant is still unhappy with the resolution offered at this stage they have the option for this to be moved to ‘Right First Time’ level. One of the Owners will investigate and attempt to resolve the issue to the Tenant’s satisfaction within 15 working days.

3. On rare occasions a complaint may be deemed to be ‘Very Sensitive’ and requires the immediate involvement of the Owner of the Company who will try to resolve the complaint within 15 working days. They will initially discuss the complaint directly with the Tenant (preferably face-to-face) to gain a better understanding of the issues and resolution that is being requested. The Owner will then carry out a thorough, timely and appropriate investigation. Throughout the investigation they will keep the Tenant regularly updated on progress before discussing their findings and resolution with the Tenant directly.

They will then confirm the Company decision and an explanation of why they made this decision and their resolution will be conveyed to the Tenant in a formal letter.